Please remember it can take some time for your bank or credit card company to process and post the refund too. If approved, you’ll be automatically refunded on your original payment method. We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. Please get in touch if you have questions or concerns about your specific item. Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.Ĭertain types of items cannot be returned, like customized products (such as special orders or personalized items). You can always contact us for any return question at and issues Items sent back to us without first requesting a return will not be accepted.
To start a return, you can contact us at If your return is accepted, we’ll send you a return shipping label, as well as for instructions on how and where to send your package. You’ll also need the receipt or proof of purchase. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. If you haven’t received your order within 3 days of receiving your shipping confirmation email, please contact us at with your name and order number, and we will look into it for you. Please allow 48 hours for the tracking information to become available. When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. We offer international shipping, please contact us to get more information: do I check the status of my order? We will send you an email when your order is ready along with instructions. Please have your order confirmation email with you when you come.
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You can skip the shipping fees with free local pickup atĪfter placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 1 to 2 business days. Shipping charges for your order will be calculated and displayed at checkout. We will contact you via text message with the phone number you provided at checkout to notify you on the day of our arrival. You will receive another notification when your order has shipped. All orders are processed within 3 to 5 business days (excluding weekends and holidays) after receiving your order confirmation email.
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